1. Who we are
Freshly Maid (“Freshly Maid,” “we,” “us,” or “our”) operates an online marketplace that connects clients seeking bed-making and linen-refresh services (“Clients”) with independent service providers who perform those services (“Maids”). Freshly Maid is a trade name operated by TiposIt Holdings LLC (DBA Freshly Maid), a Texas limited liability company. You can reach us at support@gotitmaid.co.
2. The marketplace, and what we are not
Freshly Maid provides a technology platform that helps Clients and Maids find each other, schedule services, communicate, and process payment. Freshly Maid is not a cleaning company and does not itself provide home services. Maids are independent contractors, not employees, agents, or partners of Freshly Maid. We do not direct or control the manner in which Maids perform services, and we are not a party to the service arrangement between a Client and a Maid except as the payment facilitator described below.
3. Eligibility and accounts
You must be at least 18 years old and able to form a binding contract to use the Platform. You agree to provide accurate information, keep it up to date, and keep your login credentials confidential. You are responsible for all activity that occurs under your account. We may suspend or terminate accounts that violate these Terms or that we reasonably believe present a safety or fraud risk.
4. Bookings and scheduling
Clients may book a service at a listed price or post a job for Maids to bid on. A booking is confirmed when a Maid accepts it (or when a Client accepts a bid) and payment authorization succeeds. Service times, locations, and scope are arranged through the Platform. You agree to provide safe, lawful, and reasonable access for the service to be performed.
5. Pricing, payments, and platform fee
Prices are shown before you confirm a booking. Payments are processed by our third-party payment provider, Stripe, Inc. By booking, you authorize a charge to your payment method for the total shown, including applicable taxes.
Freshly Maid retains a platform service fee of twenty-five percent (25%) of the service price, and the remainder is paid out to the Maid after the job is marked complete. We may change the fee on a going-forward basis with notice on the Platform. Maids receive payouts through their connected Stripe account and are responsible for the accuracy of their payout details.
6. Cancellations and refunds
Clients may cancel a booking through the Platform. Cancellations made a reasonable time before the scheduled start are eligible for a full refund of amounts charged. Late cancellations, no-access situations, or no-shows may be subject to a fee or be non-refundable, as described at the time of booking. If a service is not performed or is materially deficient, contact us and we will review the matter in good faith and may issue a partial or full refund. Refund decisions are made at our reasonable discretion.
7. Vetting and background checks
Before a Maid can appear in search or accept jobs, we require completion of an identity and criminal background screening performed by a third-party consumer reporting agency. We re-screen Maids on a recurring basis (currently approximately every 90 days). A background check is one safety measure and is not a guarantee of any individual's conduct. You remain responsible for your own safety and for exercising ordinary judgment when admitting any person into your home.
8. Conduct and prohibited uses
You agree not to:
- violate any law, infringe others' rights, or use the Platform for fraud;
- arrange or accept payment for services outside the Platform to avoid fees;
- harass, threaten, discriminate against, or endanger any Client, Maid, or other person;
- post false, misleading, or defamatory content, including in reviews; or
- interfere with, scrape, or attempt to gain unauthorized access to the Platform.
9. Reviews and content
You may submit reviews, photos, and other content. You retain ownership of your content but grant Freshly Maid a non-exclusive, worldwide, royalty-free license to host, display, and use it to operate and promote the Platform. You are responsible for your content and represent that you have the right to share it. We may remove content that violates these Terms.
10. Disclaimers
The Platform is provided “as is” and “as available.” To the fullest extent permitted by law, Freshly Maid disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that services arranged through the Platform will meet your expectations or that the Platform will be uninterrupted or error-free.
11. Limitation of liability
To the fullest extent permitted by law, Freshly Maid will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising out of or relating to your use of the Platform. Our total aggregate liability for any claim relating to the Platform will not exceed the greater of the amount you paid Freshly Maid in the three (3) months before the event giving rise to the claim, or one hundred U.S. dollars ($100). Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
12. Indemnification
You agree to indemnify and hold harmless Freshly Maid and its officers, employees, and agents from any claims, damages, or expenses (including reasonable attorneys' fees) arising out of your use of the Platform, your content, your services, or your violation of these Terms or of any law or third-party right.
13. Dispute resolution and governing law
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws rules. Except where prohibited, you and Freshly Maid agree to resolve disputes through binding individual arbitration rather than in court, and you waive the right to participate in a class action. [Your attorney must confirm or replace this arbitration and class-waiver language for enforceability in your state.]
14. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will post the updated Terms here and update the “Last updated” date. Your continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.
15. Contact
Questions about these Terms? Email support@gotitmaid.co.